Returns policy

RETURNS & EXCHANGES

We are happy to exchange or refund any product bought online or in store, up to 30 days after the day of purchase.

Sorry but we can't accept returns or exchanges on nail varnish or jewellery unless it is faulty.

For online orders a printed form is sent with your purchase. Please fill this in and send back the item in its original packaging with the labels and swingtags still attached. Once we recieve the items we will process the items onto the payment method the original purchase was made on.

You will need to cover the cost of the returns. We suggest you used a tracked sevice as we can't be responsible for items lost in the post.

SALE ITEMS - sale items must be returned within 7 days of purchase for a refund or exchange. After this we can't accept any returns unless the item is faulty.

WILL BEES BESPOKE ITEMS - these products are personalised and we can't accept returns or refunds for them. If there is a problem with your item then please email us to discuss.

With any other issues about your items please get in touch. We can usually solve any issue. If you bought your item in store and want to return it as you are no longer in the area please email us and we will find a solution.

Email: hello@thealoftshop.com or call the Padstow store on 01841 532548